311 Request Management Software
Open Source 311 System for Municipalities, GDPR Compliant, AI-Powered
Mark-a-Spot is the professional 311 platform for cities and municipalities. Process requests faster, automate workflows, increase citizen satisfaction.
311 System Features
Everything municipalities need for efficient request management
Map-Based Reporting
Place reports directly on the map with precise geodata for accurate assignment and faster processing.
Photo Upload & AI Analysis
Automatic categorization and prioritization via AI image recognition. Less manual pre-sorting.
Mobile 311 App
Progressive Web App for all devices. No app store required.
Workflow Management
Automatic rule-based routing to responsible departments. Transparent status with notifications.
Analytics & Reports
Dashboards and reports for administration and leadership, including export.
Open311 API
Native Open311 GeoReport v2 API for integration with existing systems and third-party apps.
County Solution
Multiple municipalities under one roof with shared taxonomies, unified reporting, and cost-efficient shared infrastructure.
Field Service Management
Assignment and on-site processing via intuitive app by service providers and staff.
Urban Resilience & Emergency Mode
Crisis mode at the push of a button. Citizens report damage, offer help, your team keeps the overview.
Open Source
Built on Nuxt 4 and Drupal 11. Modern frontend, robust backend, supported by large open source communities. License-free.
Seamless System Integration
Connect Mark-a-Spot with existing systems such as SAP, EuroWig, or CityKey App.
SaaS or On-Premise
Kubernetes or Managed Server. We support GDPR-compliant hosting or installation in your data center.
Why Mark-a-Spot
| Advantage | What it means for you |
|---|---|
| Open Source (GPL) | No vendor lock-in. Your data, your code. |
| Self-Hosted Option | Full data sovereignty, GDPR compliant |
| Open311 API | Integration with existing municipal systems |
| AI Duplicate Detection | Less redundant work, faster processing |
| AI Categorization | Automatic pre-sorting from photos |
| AI Sentiment | Detect mood, catch escalations early |
| Crisis Mode | Emergency reporting with one click |
| Easy Language | Accessible citizen participation (WCAG 2.1 AA) |
Start Your Digital 311 System Today
Multiple municipalities rely on Mark-a-Spot. Try it free.